This Privacy Policy describes how we process information about you, including personal
data and cookies.
1. General Information
This Privacy Policy applies to the website operated at the following URL: https://softflo.it/
The website operator and data controller is:
Soft Flo IT Services Michał Kowalik
Mińska 27
85-402 Bydgoszcz
Poland
The operator’s contact email address is: office@softflo.it
The operator is the controller of your personal data in relation to data voluntarily provided on
the website.
The website uses personal data for the following purposes:
Running a newsletter
Conducting online chat conversations
Handling inquiries through forms
Presenting offers or information
The website collects information about users and their behavior in the following ways:
Through data voluntarily entered in forms, which is entered into the operator’s systems.
By saving cookies on end devices (so-called “cookies”).
2. Selected Data Protection Methods Used by the Operator
Login and personal data entry points are protected at the transmission layer (SSL
certificate). This ensures that personal data and login data entered on the website are
encrypted on the user’s computer and can only be read on the target server.
User passwords are stored in hashed form. The hash function works in a one-way direction –
it is not possible to reverse its operation, which is currently the contemporary standard for
storing user passwords.
The operator changes its administrative passwords periodically.
To protect data, the operator regularly makes backups.
An essential element of data protection is regular updating of all software used by the
operator to process personal data, which in particular means regular updates of software
components.
3. Hosting
The website is hosted (technically maintained) on the operator’s servers: softflo.it
The hosting company maintains logs at the server level to ensure technical reliability.
Logging may include:
Resources identified by URL (addresses of requested resources – pages, files),
Request time,
Response time,
Customer station name – identification carried out by the HTTP protocol,
Information about errors that occurred during the execution of HTTP transactions,
URL of the website previously visited by the user (referer link) – if the transition to the
website took place through a link,
Information about the user’s browser,
Information about the IP address,
Diagnostic information related to the process of self-ordering services through the registries
on the website,
Information related to the handling of e-mail sent to the operator and sent by the operator.
4. Your Rights and Additional Information on How Data is Used
In some situations, the administrator has the right to transfer your personal data to other
recipients, if this is necessary to perform the contract concluded with you or to fulfill the
obligations incumbent on the administrator. This applies to the following groups of recipients:
Authorized employees and collaborators who use the data for the purpose of the website’s
operation
Companies providing marketing services on behalf of the administrator
Your personal data will be processed by the administrator for no longer than is necessary to
perform the activities related to them specified in separate regulations (e.g., accounting). In
the case of marketing data, the data will not be processed for longer than 3 years.
You have the right to request from the administrator:
● Access to your personal data,
● Rectification,
● Erasure,
● Restriction of processing,
● and data portability.
You have the right to object to the processing referred to in point 3.2 of the personal data for
the purpose of performing the legitimate interests pursued by the administrator, including
profiling, however, the right to object may not be exercised in the event of the existence of
valid legally justified grounds for processing, overriding your interests, rights and freedoms,
in particular for the establishment, exercise or defense of legal claims.
You may lodge a complaint with the President of the Personal Data Protection Office, ul.
Stawki 2, 00-193 Warsaw, Poland, against the administrator’s actions.
Providing personal data is voluntary, but necessary to operate the website.
Automated decision-making, including profiling, may be carried out in relation to you for the
purpose of providing services under the concluded contract and for the purpose of direct
marketing by the administrator.
Personal data is not transferred from third countries within the meaning of personal data
protection regulations. This means that we do not send it outside the European Union.
5. Information in Forms
The website collects information voluntarily provided by the user, including personal data, if
such information is provided.
The website may record information about connection parameters (timestamp, IP address).
The website, in some cases, may record information that facilitates the linking of data in the
form with the email address of the user filling out the form. In such a case, the user’s email
address appears within the URL of the page containing the form.
The data provided in the form is processed for the purpose arising from the function of the
specific form, e.g., to handle a service request or contact for sales, register services, etc.
Each time, the context and description of the form clearly informs what it is used for.
6. Administrator Logs
Information about user behavior on the website may be logged. This data is used for website
administration.
7. Essential Marketing Techniques
The operator uses statistical analysis of website traffic through Google Analytics (Google
Inc. headquartered in the USA). The operator does not transmit personal data to the
operator of this service, but only anonymized information. The service is based on the use of
cookies on the user’s end device. In the scope of information about user preferences
collected by the Google advertising network, the user can view and edit information resulting
from cookies using the tool: https://adssettings.google.com/
The operator uses remarketing techniques to allow the adjustment of advertising messages
to the user’s behavior on the website, which may give the illusion that the user’s personal
data is being used to track them, however in practice no personal data is transferred from
the Operator to advertising operators. The technological condition for such activities is the
enabled support of cookies.
The operator uses the Facebook pixel. This technology means that the Facebook website
(Facebook Inc. headquartered in the USA) knows that a person registered there is using the
website. It is based in this case on data for which it is itself the administrator, the Operator
does not transfer any additional personal data to the Facebook website. The service is
based on the use of cookies on the user’s end device.
The operator uses a solution that automates the operation of the Website in relation to
users, e.g., it can send an email to the user after visiting a specific subpage, if the user has
consented to receiving commercial correspondence from the Operator.
8. Information about Cookies
The website uses cookies.
Cookies (so-called “cookies”) are IT data, in particular text files, which are stored on the end
device of the Website User and are intended for use on the Website’s websites. Cookies
typically contain the name of the website from which they originate, the time of their storage
on the end device, and a unique number.
The entity placing cookies on the end device of the Website User and gaining access to
them is the Website operator.
Cookies are used for the following purposes:
● maintaining the Website User’s session (after logging in), thanks to which the User
does not have to re-enter their login and password on each subpage of the Website;
● achieving the goals specified above in the “Essential Marketing Techniques” section;
Within the Website, two basic types of cookies are used: “session cookies” and “persistent
cookies”. “Session cookies” are temporary files that are stored on the User’s end device until
they log out, leave the website or turn off the software (web browser). “Persistent cookies”
are stored on the User’s end device for a period specified in the cookie parameters or until
they are deleted by the User.
Web browsing software (web browser) usually by default allows cookies to be stored on the
User’s end device. Website Users can change the settings in this regard. The web browser
allows cookies to be deleted. It is also possible to automatically block cookies. Detailed
information on this topic is contained in the help or documentation of the web browser.
Restrictions on the use of cookies may affect some of the functionalities available on the
Website’s web pages.
Cookies placed on the Website User’s end device may also be used by entities cooperating
with the Website operator, in particular this applies to companies: Google (Google Inc.
headquartered in the USA), Facebook (Facebook Inc. headquartered in the USA), Twitter
(Twitter Inc. headquartered in the USA).
9. Cookie Management – How to Express and Withdraw Consent in Practice?
Users may opt out of receiving cookies by adjusting their browser settings. However,
please note that disabling cookies essential for authentication, security, and
maintaining user preferences may hinder website functionality and, in extreme cases,
may even prevent access to the website altogether.
To manage cookie settings, select your web browser from the list below and follow
the instructions provided:
Desktop Browsers:
● Edge
● Internet Explorer
● Chrome
● Safari
● Firefox
● Opera
Mobile Devices:
● Android
● Safari (iOS)
● Windows Phone
Please note that the specific instructions for managing cookies may vary depending
on the browser and device you are using.
Additional Information:
● For more information on cookies, please visit the following resources:
○ All About Cookies
○ Wikipedia – HTTP cookie
● For more information on privacy and data protection, please visit the following
resources:
○ European Union General Data Protection Regulation (GDPR)
○ United States Federal Trade Commission (FTC) Privacy Guides